Roles and Responsibilities

January 10, 2023 16:02

To help foster program success, it is important to understand the responsibilities of each person involved in the virtual program.

	Role	Responsibilities
School/District	Administrator	Set clear academic goals that help establish success metrics. Define expectations and share program policies with students and their families. Identify mentor(s). Promote your online program to students and families. Observe labs to ensure mentors are following the school’s policies, procedures, and program. Use data to evaluate your program. Work with Edgenuity to make programmatic adjustments as needed. In smaller implementations, an administrator may also serve in the role of mentor.
	Guidance Counselor	Recommend online courses to students. Recruit students. Enroll students in courses. Address any student or parent questions or concerns. In some programs, a counselor may also serve in the role of mentor.
	Mentor	Serve as an on-site point of contact for virtual teacher(s), students, and families. Help students get started. Ensure student access to resources. Monitor student attendance and progress. Motivate students to complete course work. Address any student or parent questions or concerns. Communicate any issues to virtual teacher. Recommend/communicate program withdrawals to counselor and/or administrator. Manage on-site lab setting (if applicable).
Edgenuity Instructional Services	Virtual Teacher	Personalize learning. Provide remediation, intervention and enrichment opportunities. Monitor course activity and attendance. Grade activities and give feedback. Answer questions about content or assignments. Provide ongoing progress updates to students, families and mentors. Recommend/communicate program withdrawals to mentor.
	Concept Coach	Provide on-demand tutoring services in core subject areas. Available at the click of a button, from 8 a.m. to 11 p.m. (Eastern Time), Monday through Saturday.
	Customer Success Manager	Develop and maintain relationships with school/district virtual program mentors Provide support and guidance regarding student success and academic achievement.
Student	Student	Understand the expectations for success. Attend courses as agreed upon. Demonstrate time management skills. Take good notes. Communicate with the virtual teacher. Attend study hall or other small-group sessions. Ask the teacher, Concept Coach and/or Customer Success Manager for help.

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