Texting in the IVP

This page has guidance on how to use texting in the Imagine Virtual Portal (IVP, formerly SIS). Now that texting is available via the secure IVP, this is the only approved method of texting students. Any messages sent through the IVP portal are secure. This is for both your protection and the students.

It is possible to send texts to a student that has "yes" in the "SMS Enabled" column of the current enrollments screen. If the column is not visible, add it by following the steps here.

Frequently Asked Questions

If a student texts my office number can I text them back from my office number and record that in the IVP?

If a student texts your office number, we recommend replying to their text via IVP SMS text. This action will keep all student communications within the IVP system. We recommend that your office number be used for phone calls only, however, we understand that sometimes circumstances may keep this from being an optimal solution.

If a parent gives me updated cell phone information for texting, how can I change the SMS contact number?

Instruct the parent to contact the school to update student information such as phone numbers and email addresses.

I receive information from the student or parent that they do not want to receive text messages. What should I do?

Go to the students “Edit Information” page and remove the contact number under “SMS contact number.” Make a sticky note with the date and your initials as having carried out the request. Example: Parent requested no texting, removed SMS number, 8/13/19 - A.Bell

If a student is able to receive SMS texting, do I still have to make phone calls?

Yes. You should still be reaching out to students and guardians via phone calls and logging that in the IVP from the “Add Communications” screen.

FERPA: How does this apply?
  • FERPA is the federal law that affords parents the right to access their child’s educational records, request amendments to the records, and have some control over the disclosure of personally identifiable information.
      • Part of FERPA requires that reasonable methods be used to identify and authenticate the identity of those who are communicating with about a student. Just as with phone calls.
      • Do NOT share information with people who are not listed on the student IVP page. If you ever have any concerns, reach out to your supervisor for guidance.
  • Sending a text via the IVP is secure. The school and family have opted in to this kind of communication and have provided an approved number.
  • We must still be careful about what type of information is sent via text.
      • Ask yourself: “If someone from the community were to read my text, would they know who I was referring to?”
Not Okay to Text Okay to Text
  • User names and passwords
  • First and last names together
  • Birth dates
  • Addresses
  • Pictures
  • Links to any personally identifiable information
  • Grades
  • Just first name
  • Class taking
  • Your name

Ex. Hi Sarah, this is Mrs. Bell, your ELA teacher. Are you able to get started in class?

When should I use IVP texting and how is it documented?

Many students like to communicate via text message, so you may consider IVP texting as one of many ways to reach out to students weekly. Be aware that until you text the student FIRST, they will not be able to text you to the IVP system. Outlined in the table below are some times when it is appropriate and advisable to text students.  The graphic at the bottom of the page outlines how IVP texting is documented in the IVP.

Start of Course Engagement and Pacing Additional Times
  • Text within first week to welcome.

Example: Welcome to Art class Susan! I am happy to have you as a student. What are you most looking forward to in the class? - Mrs. Bell

  • Text students who are not working or who are falling behind.

Example: Hi Tim, don’t forget about Algebra class, how can I help you get back to work today? - Mrs. Bell

Example: Hi Becky, this is Mrs. Bell, your teacher for Biology. Are you able to log on today and work? I want to help you get back on track.

  • Remind student of an upcoming study session
  • Congratulate student on meeting milestones
  • Explain how to access concept coaching, book a meeting with you etc.

Example: Hello Maddie, don’t forget we have a study session today at 1:00. - Mrs. Bell

Example: Hi Rob, great work this week in your World Cultures class! You made some great progress. - Mrs. Bell

 


IVP Communication Log Documentation

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