Multi-factor authentication (MFA) is enabled globally for specific user groups in the Imagine Learning Virtual Portal (ILVP). If a user with MFA has locked themselves out, administrators can use the steps in this article to reset their MFA.
- Click the Administration tab.
- Select the applicable search criteria (Name/Email/Login/Phone works best if you have it) to locate the educator and click Get Data.
- Locate the user and click the Edit icon.
On the User Info screen, click Reset MFA.
The MFA resets and the user is unlocked.